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To ensure you progress through and complete your coursework on a timely basis, the College has a maximum length of enrollment for its courses/programs. If you do not make academic progress, you may be dismissed.
- Students enrolled in the CFP® Certification Professional Education Program or the CFP® Certification Education Mentor Online Program have a maximum of three years to complete their studies. If you have not successfully completed the CFP® Certification Professional Education Program within three years from your date of enrollment, you will be dismissed from the program.
- Students enrolled in the Professional Designation Programs (i.e., AWMASM, AAMS®, CMFC®, CRPC®, CRPS®, or RPSM) have a maximum of one year to complete their studies. If you have not successfully completed the AWMASM, AAMS®, CMFC®, CRPC®, CRPS®, or RPSM programs within one year from your date of enrollment, you will be dismissed from the program.
- All students must test at least once every six months to remain active in any of these programs. Not testing at least every six months will cause the course to be deactivated.
Examination Procedures
Testing academic achievement is an ongoing process. Although the examinations administered over time may appear similar in content and format, they are continually modified by our academic staff. Exam items are selected from a large pool of questions, which permits the creation of unique, high-quality exams for every test administration. Security measures implemented by the College require that questions remain in the test pool; thus, they are not available for release. Examinations are the property of the College and cannot be released to students. Exam format and administration are subject to change.
Before, during, and after a testing session, it is expected that you will conduct yourself in an ethical manner befitting the situation and that you will not compromise your performance or the ability of others to perform independently on any examination.
If an exam includes reference material, the material will appear on the screen after you have completed the Affirmation to Uphold Test Integrity. You can toggle between the exam screen and the exam reference materials. You can also print this material so you can refer to it during the exam.
You may not use your study materials or have any outside assistance when taking your end-of-course examination. You may not print or copy any exam questions. You will have four hours to complete your test.
Students who fail to comply with these standards are subject to the action of the Academic Policy Committee and may result in discipline up to and including your dismissal as a student of the College for Financial Planning.
Testing Policy
Because we want our students to be successful in their programs by progressing at a consistent rate, the College requires that students test at least every six months until program completion.
A student’s first test and first retest, if necessary, are provided at no charge. There is a $100 exam rescheduling fee for each subsequent retest; other charges may also apply.
Failure to test will result in course inactivation. There is a $100 course reactivation fee to resume testing in that course.
A student may purchase a 90-day course extension for $50.00.
A student's proctor must be someone with whom the student has no business or family relationship. Business relationship is further defined as working within the same company regardless of physical location title or position. There are two proctoring options available for students:
Individual Proctor Option: This must be someone with whom the student has no business or family relationship. Business relationship is further defined as working within the same company regardless of physical location title or position.
Prometric Testing Center: A student may have an exam administered at a Prometric Testing Center. This process requires the student contact the College for Financial Planning by phone at 1-800-237-9990 Option 2 and pay a non-refundable testing fee. The next step is to contact Prometric Testing Center and schedule an exam. Please review Prometric scheduling policies and procedures by visiting
http://securereg3.prometric.com/ProgramInformation.aspx?mode=schedule
Grading
All examinations for the College’s non-master’s courses and programs are graded on a criterion-referenced letter-grade system with the following percentage values:
| A |
90%-100% |
Excellent achievement with mastery of learning objectives and content.
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| B |
80%-89% |
Above-average achievement with good comprehension of learning objectives.
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| C |
70%-79% |
Average achievement with reasonable understanding of most learning objectives.
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| F |
69% or below |
Insufficient achievement with below-minimum understanding of learning objectives.
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Voluntary Withdrawal
You will be assigned an enrollment status of “withdrawn” if you voluntarily withdraw from any College course or program. To voluntarily withdraw you must complete and sign the College for Financial Planning’s Withdrawal Form. This form can be returned by fax or mailed to the number and/or address provided. For refund purposes, your withdrawal will be effective the date the College receives your written notification of withdrawal and your request for a refund. Also see Refunds.
Dismissal
If you have not successfully completed the CFP® Certification Professional Education Program within three years from your date of enrollment, you will be dismissed from the program. If you have not successfully completed the AWMASM, AAMS®, CMFC®, CRPC®, CRPS®, or RPSM programs within one year from your date of enrollment, you will be dismissed from the program.
Inactivation
If you have not tested within six months from enrollment of a course, or from the previous test taken in that course, the course will be inactivated.
Reactivation
Individuals who have courses inactivated may reactivate those courses for $100 per course. This fee is nonrefundable. You will be required to test within six months of reactivation. You must also bring your previous account current, if applicable. If you need updated study materials, you may purchase them at the current update price per course. To reactivate your course, contact the Student Services Center.
Reinstatement
Individuals previously enrolled in a College program may have their enrollment reinstated upon payment of a $250 nonrefundable reinstatement fee. You must also bring your previous account current, if applicable. Students are required to test on the most current version of the examination. Updated materials may be purchased at the current update price per course. To be reinstated, contact the Student Services Center.
Transfer of Credit
If you have completed relevant courses elsewhere, they may be accepted for transfer of course credit into the CFP® Certification Professional Education Program. A maximum of two of the five courses may be considered for transfer credit.
You must petition for a transfer of course credit prior to completing your enrollment application (the forms may be e-mailed to you). The College will determine the acceptability of transfer credit on a case-by-case basis, based on the review by the Transfer of Credit Committee and determination if the transfer course is comparable in content and academic level to the College course it would replace. Acceptable sources of transfer credit are formal academic graduate- and undergraduate-level courses, and certain certificate-level education program courses, taken within the past 10 years (five years for the income tax course). Sources of transfer credit that are not acceptable include licenses, registrations, and work and life experience.
Transcript Request
You may request an official transcript showing your academic history with the College for Financial Planning by completing the Request for Official Transcript from the College for Financial Planning Form. This transcript will provide you an academic history of your course work while enrolled in programs and/or courses with the College for Financial Planning. There is a $10 fee for each transcript requested.
Grievances
Under most circumstances, you will be able to progress through a course or program by adhering to the procedures or soliciting assistance. On occasion, you may be dissatisfied with the College’s policies and procedures. If you have a grievance with the College that cannot be satisfied, the following procedures should be employed:
You must provide a formal grievance document detailing, in writing, the situation you feel has not been resolved (click here to access a Grievance Form). Be as specific as possible, outlining the grievance issue and noting any previous communications with College personnel, including suggested resolutions to the situation. This document must be sent to:
Grievance Resolution Committee
College for Financial Planning Administrative Offices
8000 E. Maplewood Avenue, Suite 200
Greenwood Village, CO 80111
fax: 303-220-5146
e-mail: cffpssc@apollogrp.edu
The Grievance Resolution Committee will review the facts of your complaint and determine a disposition. The decision of the Grievance Resolution Committee will be final. Please allow three weeks for a reply from the committee.
Refunds – Effective January 2008
You are enrolled in courses with the understanding that you will complete the entire curriculum. If, for personal or professional reasons, you are compelled to withdraw from a course or program, you may be entitled to a refund based on the following guidelines.
- The program/course enrollment fee, Master’s application fee, international fee, and shipping and handling fees are nonrefundable.
- For refund purposes, withdrawal is effective the date the College receives a written, signed notification of withdrawal and request for a refund.
- CFP® Certification Mentor Education Program refunds are calculated based upon the date the student’s FIRST set of study materials are shipped.
- You must withdraw in writing, by fax, or by e-mail.
- For purposes of refunds, CFP® Certification Professional Education Program single courses that are available for enrollment via a corporate agreement are considered "Professional Designation Programs."
- CFP® Certification Mentor Education and/or Self-Study Certification Program students who test twice within the first 30 days of enrollment will revert to the 31-60 days refund period as shown below.
- CFP® Certification Mentor Education and/or Self-Study Certification Program students who test twice within the first 60 days of enrollment are not eligible for a refund.
- Professional Designation Programs students will not be eligible for a refund if they test within the first 30 days.
- Students should allow three weeks for the processing of withdrawal requests and refunds.
- Whether or not the College’s contractual agreement is with the student, or with a company that may have sponsored the student, is important. A sponsoring company may require an employee to sign a written agreement regarding recovery of tuition.
- Refunds are credited to the individual or company that paid for the original purchase of the program and/or course.
Other than noted above, refunds are based on the amount of time the student was enrolled in a program or course and calculated accordingly. See table below.
| Length of Enrollment |
CFP® Certification Education Programs |
Professional Designation Programs* |
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0—30 days |
100% |
100% |
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31—60 days |
50% |
0% |
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More than 60 days |
0% |
0% |
| * includes AAMS®, AWMASM, CMFC®, CRPC®, CRPS®, and RPSM |
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