The College provides computerized online testing, which permits you to conveniently test when you feel prepared. The College's examinations are administered at participating Prometric Testing Centers or through individual proctors.

If you do not pass a course exam
If you are unsuccessful on the first exam, you may retest once at no additional charge (other than any applicable testing center fees). For each subsequent retest, an exam rescheduling fee of $100 must be paid directly to the College. To allow time for additional studying, you must wait 24 hours from receipt of payment before retaking the exam. 

Special Testing Sessions
Alternate testing arrangements may be made if you have medical reasons requiring special provisions. A written request for such arrangements should accompany your application for enrollment, or you may send an e-mail to cffpssc@apollogrp.edu.

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This option allows you to find a disinterested third party—someone with whom you have no business or family relationship—to register as your proctor. Business relationship is further defined as working within the same company regardless of physical location, title or position. Your proctor is responsible for ensuring that you meet the requirements for legitimate completion of the exam. The examination must be administered on a computer with an Internet connection. You may not use your study materials or any other type of outside assistance during the end-of-course examination. If you select an individual proctor, you are responsible for any costs associated with the use of a computer and the Internet. The exam may be taken at any location upon which you and your proctor agree.

Computer System Requirements 

Proctor Registration in the Online Testing System

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Examinations can be conducted at Prometric Testing Centers throughout the United States and Canada. These centers provide an environment that is conducive for testing and are staffed with trained professionals. Prometric charges an examination fee for computer and Internet usage.

Try Prometric's Test Center Tour

Scheduling Your Exam

Step one: Contact the College for Financial Planning's Student Service Center at 1-800-237-9990 Option 2 and pay a non-refundable testing fee. This will insure testing eligibility with Prometric.

Step two: Contact Prometric Testing Center and schedule an exam online or at the number listed below to schedule an appointment and locate a testing site equipped to access the College's exams. Only specific Prometric Testing Centers have access to the Internet and are capable of administering the College's exams.

Prometric Online Registration:

www.prometric.com/cffp

Prometric National Call Center
1-800-715-8733
Monday—Saturday, 8 a.m.—8 p.m. Eastern Time

Please note the following before calling Prometric

• Identify yourself as a student of the College for Financial Planning
• You are responsible for checking your eligibility to be sure you can test on the scheduled date
• Since availability varies by site and time of year, it is advisable to allow four to six weeks lead time when you schedule your examination.
• Not all Prometric sites are equipped to administer the College's examinations; therefore, it is best to call the National Call Center and not your local site
• Prometric offers a Test Center Tour to give you a preview of what to expect
• When scheduling for an exam through Prometric you will be asked to provide your Student ID number, name, and telephone number.

Prometric Policies

• Student's testing fee and eligibility are forfeit if one of the following occurs: You do not show up for a scheduled exam.
• You arrive for an exam more than 15 minutes after the scheduled start time for your test and the center is unable to allow you to test.
• You schedule an exam for which you are not eligible.
• You do not bring two signed forms of identification with you, one of which must include your photo.
• You miss the deadline to cancel or change the date and time of a scheduled exam.
• Cancellation deadline is 12:00 PM Eastern Time 2 days prior to scheduled appointment.
• Students must make and confirm all cancellations/changes through direct contact with CSCC or PTC personnel through the Prometric Website or IVR system.
• Leaving a message on a recorder or a voice mail (except through the IVR system) is not sufficient to confirm cancellation/change.

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You are strongly encouraged to take our Online Testing demonstration exam prior to testing. To access the Online Testing demonstration, please click the Online Testing link below. After reviewing online instructions on how to operate and navigate the test site, you are able to complete your exam and submit it over the Internet. Exam results are immediately sent back to you at your computer.

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Because State Insurance Continuing Education Credit is regulated by individual States' agencies, required forms and processes can be very different and somewhat more complex than for CFP Board CE credit. If you plan to apply for State Insurance CE, it is critical that you visit our State Insurance CE pages for information and requirements specific to your State.

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When you take courses through the Continuing Education area of the site, your tests are given as a regular part of the course. The requirements listed in the “Online Testing for College Programs” section above will not apply for these tests.

If you experience problems, or have questions about testing for your continuing education courses, call the Student Services Center at 800-237-9990, option 2.

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